Non-Fault Accident Claim and Accident Management
Not your fault? You should not be left out of pocket. CityGrip arranges free recovery, secure storage, a like-for-like courtesy car and approved repairs, then manages your accident claim through to settlement. No upfront cost, transparent fees, and you keep more of what you are owed.
Everything included in your non-fault claim
When the accident was not your fault, the at-fault driver’s insurer is liable for putting you back to where you were before the crash. We arrange each part and recover the cost from them, so you pay nothing out of your own pocket.
Free accident recovery
24/7 recovery and towing from the scene to a safe location, anywhere in London, the M25 and across the UK.
Secure vehicle storage
Safe, covered storage for your damaged vehicle for as long as the claim and assessment take.
Like-for-like courtesy car
A replacement vehicle matched to yours on credit hire, so your life and work carry on uninterrupted.
Approved repairs
Manufacturer-standard repairs at vetted bodyshops, with a guarantee on the workmanship.
Claim managed to settlement
We handle the paperwork, liaise with insurers and chase your claim through to a full settlement.
Personal injury support
If you or a passenger were hurt, we can connect you with specialist solicitors at no cost to you.
What is a non-fault accident claim?
A non-fault accident claim is the process of recovering your losses when a road accident was caused by another driver. Because you were not to blame, the law allows you to be put back in the position you were in before the collision, and the at-fault driver’s insurer is responsible for the cost. That covers the damage to your vehicle, the recovery and storage, a replacement car while yours is off the road, and any injury or out-of-pocket expenses you suffered.
The challenge for most drivers is that handling all of this alone, while dealing with insurers, assessors, hire companies and repairers, is slow and stressful. This is where accident management comes in. An accident management service organises every moving part of a non-fault claim on your behalf and recovers the costs from the at-fault insurer, so you are not left chasing payments or paying for someone else’s mistake.
CityGrip acts as your accident management partner from the first phone call. Whether you simply need your car recovered after a crash, a courtesy car the same day, or full support through to settlement, you deal with one team that knows your case rather than a different department every time you call.
It also pays to act quickly. In England and Wales you generally have up to six years to bring a claim for vehicle damage and three years for a personal injury claim, but the practical reality is that the sooner you start, the stronger your case. Evidence is fresh, witnesses are easier to reach, and your vehicle can be recovered and assessed before storage costs build up. Starting early also means you get back on the road in a courtesy car within hours rather than days, and it gives us time to confirm liability cleanly so your claim runs smoothly. There is no obligation in making that first call, and the advice costs you nothing.
How your non-fault claim works
Four simple steps from the roadside to settlement.
Call or claim online
Tell us what happened. We arrange immediate recovery if your car is not driveable and secure it in storage.
Get mobile again
We deliver a like-for-like courtesy car, usually the same day, so you are never stranded without transport.
We manage the claim
We assess the damage, arrange approved repairs and deal with the insurers and paperwork on your behalf.
Settlement
Your costs are recovered from the at-fault insurer and your claim is settled, with clear updates throughout.
Credit hire and your courtesy car
One of the biggest worries after a non-fault accident is losing your transport. You depend on your car for work, family and daily life, and going without it for days or weeks is not an option. Credit hire solves this. It provides you with a replacement vehicle, matched as closely as possible to your own, with the cost recovered from the at-fault driver’s insurer rather than your pocket.
Because you were not at fault, you are entitled to a vehicle of a similar size and type to the one that was damaged. A family that drives a seven-seater is not expected to manage with a small hatchback. We arrange the right vehicle quickly, explain everything in plain language, and make sure the hire is reasonable and properly evidenced so it stands up when the claim is settled.
A claimant-first accident management company
Not every accident claim agency works in your interest. The industry has a reputation for high, hidden fees, pressure tactics and deductions that quietly eat into the money a non-fault driver is owed. We built CityGrip to be the opposite of that.
The usual claims experience
- Large or unclear fees taken from your settlement
- Pushed into hire and repairs you did not choose
- Passed between call centres and third parties
- Pressure and jargon instead of clear answers
The CityGrip way
- Low, transparent fees agreed up front, so you keep more
- Free recovery, storage and a like-for-like courtesy car
- One team that handles your case from crash to settlement
- Plain-English updates and honest advice at every step
Non-fault accident recovery across London and the UK
We respond to non-fault accidents 24 hours a day across London, the M25 and the wider motorway network. Wherever you are, we can recover your vehicle and start your claim. Explore recovery in your area:
What you can claim for after a non-fault accident
When another driver is to blame, the law lets you recover the real losses the accident caused you. A full non-fault claim can include all of the following, recovered from the at-fault insurer.
Vehicle damage
The cost of repairing your vehicle, or its pre-accident market value if it is written off, so you are not left short.
Recovery and storage
Getting your car safely off the road and stored while liability is confirmed and the assessment is carried out.
Replacement vehicle
The reasonable cost of a like-for-like hire car for as long as you are genuinely without your own vehicle.
Personal injury
Compensation for any injury to you or your passengers, supported by independent medical evidence.
Out-of-pocket costs
Things like your policy excess, public transport, lost earnings and other expenses caused by the accident.
Loss of use
Where a hire car is not taken, you may still be able to claim for being deprived of your own vehicle.
What to do after a non-fault accident
A few simple steps at the scene protect both your safety and your claim.
Stop and stay safe
Stop, switch on your hazards and move to a safe place. Check whether anyone is injured and call 999 if needed.
Swap details
Exchange names, addresses, vehicle registrations and insurer details with the other driver. Note the make and model.
Gather evidence
Photograph the vehicles, the damage, the road layout and any injuries. Take details of independent witnesses.
Call CityGrip
Ring us before you call your own insurer. We arrange recovery, a courtesy car and start your non-fault claim straight away.
Non-fault accidents we handle
Most non-fault claims fall into a handful of common situations, and we manage all of them. If another driver caused your accident, you are likely entitled to free recovery and a courtesy car while we pursue the claim:
Rear-end collisions
Hit from behind in traffic or at a junction. Liability is usually clear, which makes for a straightforward claim.
Parked car damage
Your car was hit while parked, with or without a note left. We help you trace and recover where possible.
Pulling out and lane changes
Another driver pulled out, changed lanes or failed to give way and collided with you.
Roundabout and junction crashes
Disputed-looking collisions where good evidence and the right advice make all the difference.
Non-fault accident claim FAQs
Is the recovery and courtesy car really free?
Yes. On a genuine non-fault claim the at-fault driver’s insurer is liable for your recovery, storage, repairs and replacement vehicle. We arrange everything and recover the cost from them, so there is nothing for you to pay upfront.
What is the difference between an accident claim agency and accident management?
An accident claim agency typically focuses on the claim paperwork. Accident management is broader: one provider organises recovery, storage, a courtesy car, repairs and the claim itself, so every part of your non-fault accident is handled together.
Will making a non-fault claim affect my no-claims bonus?
A properly handled non-fault claim should not affect your no-claims bonus, because the costs are recovered from the at-fault party’s insurer rather than your own policy. We help keep the evidence in order so liability is clear.
Do I have to use my insurer’s approved repairer?
As a non-fault driver you generally have the right to choose where your vehicle is repaired. We use vetted bodyshops that repair to manufacturer standards and guarantee the work.
What does it cost me?
On a non-fault claim, the core services are recovered from the at-fault insurer. Our fees are low and agreed transparently up front, with no surprise deductions hidden in the small print, so you keep more of your settlement.
How quickly can you help after an accident?
Call us straight away and we can arrange recovery 24/7, with a like-for-like courtesy car usually available the same day so you are never left without transport.
What if I was partly at fault, or fault is disputed?
We can still help. We will give you honest guidance on where you stand, arrange recovery and storage, and explain your options before you commit to anything.
How do I start a claim?
Call 07960 200253 or complete the secure online accident form. Tell us what happened and we will take care of the rest, from recovery to settlement.
Had a non-fault accident? Let us handle everything.
Free recovery, storage and a courtesy car, plus your full claim managed to settlement. No upfront cost, no jargon, no pressure.