24 Hour Car Recovery on the M25 from J11 to J16 with Attendance Guaranteed on Confirmed Jobs
We attend cars, vans and 4x4s on the M25 between Chertsey and Denham, day or night. The price is agreed on the phone before we dispatch, with no separate call-out fee.
- No separate call-out fee
- Price agreed first
- Guaranteed attendance on confirmed jobs
- 24/7/365
If you cannot reach a place of safety and also cannot get out of your vehicle safely, stay in it with your seat belt and hazard lights on and call 999 first.
Send your details on WhatsApp once you are safe
Get to safety first and do not go back to the vehicle to check anything. Answer only from what you already know. If you cannot reach safety and also cannot get out safely, call 999 instead.
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We provide 24 hour car recovery on the M25 from J11 at Chertsey to J16 at Denham, taking in Thorpe, Staines, Heathrow and the M3, M4 and M40 interchanges. We attend cars, vans and 4x4s and guarantee attendance on every job we confirm. The price is agreed on the phone before we dispatch, with no separate call-out fee, and an M25 motorway callout runs from £250 to £750 depending on location. Tell us the junction number and whether you are travelling clockwise or anticlockwise.
Our attendance guarantee
Once we have confirmed your job with you and agreed the price, we guarantee to attend. We cannot give an arrival time, because it depends on where you are and, where the police or National Highways are managing the scene, on when they allow access. The price is agreed before we set off, with no separate call-out fee. The guarantee does not extend to the Dartford Crossing itself or its approach roads, where only a constable or traffic officer may move a vehicle.
Rated 5.0 from 153 Google reviews (October 2026). CityGrip Recovery, 68 Ruckholt Road, Leyton, London E10 5NP, open 24 hours. About CityGrip Recovery.
The M25 from J11 to J16: an overview
The M25 between J11 at Chertsey and J16 at Denham covers about 14 miles west of London. It is the stretch where the ring road meets the M3, the M4 and the M40 and passes Heathrow Airport. Junction numbers rise clockwise, so J11 is where the stretch begins for a driver travelling clockwise and J16 is where it ends. In between come Thorpe at J12, Staines at J13, Poyle at J14 and Thorney at J15.
This is controlled motorway, so the hard shoulder is kept and variable speed limits apply. The carriageways run four lanes each way from J11 to J12, five from J12 to J14, six from J14 to J15, then four again to J16. No motorway service area lies on the stretch. Department for Transport figures for 2025 give about 159,700 vehicles a day on the link between J11 and J12 and about 212,600 a day on the 1.9 mile link that starts at J14, both from manual counts. The DfT estimate for the link between J15 and J16 includes about 23,000 heavy goods vehicles a day.
Broken down on the M25? Get to safety first
If your vehicle breaks down, your safety comes before the car. The Highway Code (rule 277) says to leave the motorway at the next exit or pull into a service area if possible, and National Highways says not to stop in a live lane unless absolutely necessary. If you cannot leave the carriageway at the next exit or pull into a service area, follow the three steps below. A hard shoulder gives less protection than other places of relative safety (rule 275).
Step 1, go left. Move into the left lane. Pull into an emergency area or onto a hard shoulder if you can, and stop as far to the left as possible, leaving space to exit your vehicle, with your wheels turned to the left and your hazard lights on (use sidelights too if it is dark or visibility is poor). If you can, stop just beyond an emergency telephone.
Step 2, get safe. If it is safe and possible, exit the vehicle by the side furthest from traffic and make sure passengers do the same. Wait well away from the vehicle and moving traffic, behind the safety barrier where there is one, aware of unseen hazards such as sudden drops, uneven ground or debris. Do not stand where your vehicle could be forced into you. Do not return to the vehicle, even if it is raining, cold or dark, and do not attempt repairs or put a warning triangle on the carriageway.
Step 3, get help. Use the free emergency telephone and face the traffic while you speak. If you have not stopped near one, or you cannot get out of the vehicle, call 999 immediately and ask for the police, or press your vehicle's SOS button if it has one and ask for the police. Tell them if you are a vulnerable motorist, such as disabled, older or travelling alone. In an emergency area you must use the emergency telephone and follow the operator's advice before you leave (rule 278), because a lane may need to be closed so you can rejoin.
If you cannot reach a place of relative safety and cannot get out safely, stay in the vehicle with your seat belt and hazard lights on, and call 999 and ask for the police (or press your SOS button if your vehicle has one). Rule 279 gives the same advice if you have a disability that stops you following these steps. If you cannot use an emergency roadside telephone because of a speech or hearing impairment, National Highways takes texts for roadside assistance on 0738 028 3600.
Call us once you are somewhere safe: behind the safety barrier, well away from your vehicle and moving traffic, after you have spoken to National Highways or 999, or in a service area or off the motorway. Tell us your direction of travel (clockwise or anticlockwise), the last junction you passed, and the registration, make and model. Quote a marker post or driver location sign only if you can read it from where you are safely waiting. Do not go back to the vehicle to find details. Do not wait for us in or beside a live lane.
Junction by junction: M25 J11 to J16
J11 Chertsey: the A317 and A320 roundabout
J11 is a roundabout interchange in Surrey with two A roads: the A317 for Chertsey and the A320 for Woking. The A320 also continues to Staines-upon-Thames, and Thorpe Park's own directions tell visitors to take J11 or J13 and follow the A320. Ottershaw is reached from the M25 at this junction, and St Peter's Hospital sits between Woking and Chertsey close to it.
The carriageway has four lanes each way, and roads.org.uk lists the junction as full access. Clockwise traffic reaches J11 from J10 at Wisley, where the A3 meets the M25. The DfT gives that link as 4.8 miles, and it lies outside this page.
J12 Thorpe: the M3 interchange
J12 is the Thorpe interchange, a layout that roads.org.uk classes as a whirlpool. Here the M25 meets the M3, at M3 junction 2, and the M3 is the only other route listed. Signs show Basingstoke, Southampton and Richmond. The name comes from Thorpe, a village in the Borough of Runnymede between Egham, Virginia Water and Chertsey, with the M25 running along its western edge.
From J12 the M25 is five lanes each way as far as J14, the result of a J12 to J15 widening scheme that Wikipedia records as completed in 2005. The M3 leads east from here to its first junction, M3 junction 1 at Sunbury-on-Thames, where the A308 goes to Staines, Kingston and Sunbury.
J13 Staines: the A30 and Runnymede
J13 is the Staines interchange, which roads.org.uk calls a non-standard interchange. The A30 is the main road, signed for Staines and Egham, and Wikipedia's junction list adds London (west) and Hounslow. roads.org.uk also lists the A308, B376 and B388 here, and the motorway is five lanes each way.
The National Trust gives J13 as the nearest motorway access for Runnymede, which it places on the A308. For Ankerwycke it says to leave at J13 onto the A30 and follow the B376 towards Wraysbury. The DfT's 2025 manual count on the 2.6 mile link that starts at J12 is about 192,900 vehicles a day. (Also add source: DfT count point 57740 (M25, Surrey, J12 link, 2025 manual count), https://roadtraffic.dft.gov.uk/count-points/57740)
J14 Poyle: the A3113 and Heathrow
J14 is the Poyle interchange, listed by roads.org.uk as a non-standard interchange with full access. It is signed for Heathrow Terminals 4 and 5 and Cargo, and the road named at the junction is the A3113, Airport Way. Heathrow's own car park directions use J14 for Terminal 2, via the Northern Perimeter Road, for Terminal 4, along Airport Way, and for Terminal 5, by following the Terminal 5 signs. Terminal 5 also has a dedicated motorway spur from the M25 between J14 and J15, which roads.org.uk dates to 27 March 2008.
Poyle and Colnbrook lie just west of the M25 in the borough of Slough, and Poyle has an industrial estate. Heathrow Airport is on the other side of the motorway, in the London Borough of Hillingdon. The motorway is six lanes each way from J14 to J15.
J15 Thorney: the M4 four-level stack
J15 is the M4 interchange, a four-level stack that is also M4 junction 4B, and roads.org.uk lists it as full access. The M4 is signed for Slough, Reading and the West in one direction and for London (west) and Heathrow in the other. Heathrow's car park directions for Terminal 3 have drivers leave the M25 here, join the M4 towards London, leave at M4 junction 4 and follow the airport spur road to its end at junction 4a. Its M25 directions for Terminal 2 start at J14 instead.
The M25 is six lanes each way between J14 and J15 and four between J15 and J16. The DfT places the 5.2 mile link between J15 and J16 in Buckinghamshire.
J16 Denham: the M40 interchange
J16 is a partially unrolled cloverleaf where the M25 meets the M40, at M40 junction 1A. The M40 passes over the interchange with the M25 beneath it, and it is signed for Birmingham and Oxford, and for Uxbridge and London (west). Just east of the M25, M40 junction 1 is the Denham roundabout, where the A40, A412 and A4020 meet. The motorway ends there and the road carries on as the A40 to London.
Denham village is just north of M40 junction 1 and about 2 miles north-west of Uxbridge, with Denham Aerodrome on higher land to the north of the village. Further along the M40, junction 2 is signed for Beaconsfield and Amersham on the A355 and has Beaconsfield services. The M25 is four lanes each way at J16, and roads.org.uk lists the junction as full access.
Hard shoulder and smart motorway status on J11 to J16
National Highways' smart motorways map (reference CRE25_0085, last updated 21 January 2025) lists M25 junctions 10 to 16 as controlled motorway, which covers every junction from J11 to J16. National Highways' own safety report says controlled motorways have hard shoulders, unlike dynamic hard shoulder and all lane running schemes. Variable speed limits apply on this stretch, and National Highways says limits shown in a red circle must be obeyed and are always enforceable. The legal basis for variable limits between J10 and J15 dates from regulations made in 1995.
A scheme to convert M25 junctions 10 to 16 to all lane running was among those the government cancelled in April 2023, and it was not built. There is therefore no all lane running and no dynamic hard shoulder anywhere from J11 to J16, and the road beyond J16 to J23 is controlled motorway too. Two adjoining roads differ: the M3 from junction 2 to 4a (joined at J12) and the M4 from junction 3 to 12 (joined at J15) are all lane running. Layouts and roadworks change, so check the signs and gantries ahead.
Motorway services for J11 to J16: none on the stretch
There is no motorway service area anywhere between J11 and J16. Wikipedia lists four for the whole M25: Clacket Lane and Cobham, which are on the motorway, and South Mimms and Thurrock, which are reached from it. Cobham, an Extra site between J9 and J10 that serves both carriageways, is the first service area anticlockwise of this stretch. J10 at Wisley is itself 4.8 miles back from J11, so Cobham is further again.
Clockwise, the first is South Mimms, a Welcome Break site that is reached from J23 rather than standing on the carriageway. Wikipedia's mileage table puts J23 about 19.5 miles beyond J16. Heston services (Moto), between M4 junctions 2 and 3, and Beaconsfield services (Extra), at M40 junction 2, belong to the adjoining motorways, not the M25.
Bridges, interchanges and lane counts between Chertsey and Denham
The Runnymede bridges at Staines-upon-Thames carry the M25 and the A30 Staines Bypass over the Thames. Runnymede Bridge, an arch bridge opened on 17 November 1961, carries the northbound lanes of the M25 and A30, and New Runnymede Bridge, completed in November 1981, carries the southbound lanes. North of Staines the M25 separates Wraysbury Reservoir, to the west, from Staines Moor, to the east. At J15 the M4 meets the M25 in a four-level stack, and at J16 the M40 passes over the M25 on a partially unrolled cloverleaf.
The wider setting is the Colne Valley Regional Park, whose paths stretch from Staines in the south to Rickmansworth in the north and which is crossed by three motorways: the M4, the M25 and the M40. DfT count-point records place the links around J11 to J14 in Surrey, the 1.9 mile link that starts at J14 in the London Borough of Hillingdon, and the link between J15 and J16 in Buckinghamshire. The DfT's 2025 figures for the 1.9 mile link from J13 to J14, the 1.9 mile link that starts at J14 and the 5.2 mile link from J15 to J16 are each above 208,000 vehicles a day, and the first and third are estimates rather than counts.
How our M25 car recovery works on this stretch
Get to safety first, then call us (and if you are in a live lane, call 999 first). We are open 24 hours a day on 07960 200253 by phone or WhatsApp. Tell us the junction number, whether you are travelling clockwise or anticlockwise, and what has happened to the vehicle. We then agree the price with you on the phone before we dispatch, with no separate call-out fee. An M25 motorway callout runs from £250 to £750 depending on location.
We attend cars, vans and 4x4s, we are based in Leyton, East London, and we cover the whole of the M25. We guarantee attendance on every job we confirm, and where the police or National Highways are managing the scene we attend as soon as they allow access. The guarantee does not extend to the Dartford Crossing itself or its approach roads, which are not on J11 to J16. We can supply and fit a replacement tyre, deal with locking wheel nuts and seized wheels, or arrange recovery. Our Google rating is 5.0 from 153 Google reviews.
Had a non-fault accident? Your recovery is free.
If another driver was at fault, we arrange your recovery free of charge through our sister claims service, CityGrip Claims. Start a claim there to see how your accident is handled.
M25 J11 to J16 car recovery FAQs
Do you cover the M25 from J11 to J16, and what does the guarantee mean?
Yes. We cover the whole of the M25, including the stretch past Chertsey, Staines, Heathrow and Denham, 24 hours a day. We guarantee attendance on every job we confirm, and where the police or National Highways are managing the scene we attend as soon as they allow access. The guarantee has one exception: it does not extend to the Dartford Crossing itself or its approach roads (the A282), which are not on J11 to J16. There, under regulation 9 of the Dartford-Thurrock Crossing Regulations 1998, only a constable or traffic officer may move a vehicle at rest because of a breakdown.
What should I tell you when I ring about a problem between J11 and J16?
Give us the junction you most recently passed, the direction (clockwise or anticlockwise), what has happened to the vehicle, and whether it is a car, van or 4x4. J12, J15 and J16 are interchanges with the M3, M4 and M40, so say if you have just come off one of those roads.
How is the price set for a recovery on this stretch?
We agree the price with you on the phone before we dispatch, with no separate call-out fee. A motorway callout on the M25 runs from £250 to £750 depending on location, so give us the junction number and direction when you ring.
Is the M25 between J11 and J16 an all lane running smart motorway?
No. National Highways' January 2025 smart motorways map lists M25 junctions 10 to 16 as controlled motorway, which keeps the hard shoulder, with variable speed limits. There is no all lane running and no dynamic hard shoulder from J11 to J16, and a planned all lane running scheme for J10 to J16 was cancelled in April 2023. Layouts and roadworks change, so check the signs.
Are there motorway services between J11 and J16?
No. There is no motorway service area on the M25 between J11 and J16. Cobham (between J9 and J10) is the first anticlockwise of the stretch, and South Mimms (reached from J23) is the first clockwise, about 19.5 miles beyond J16 by Wikipedia's mileage table.
Where does J11 lead, and which roads meet there?
J11 at Chertsey is a roundabout interchange with the A317 for Chertsey and the A320 for Woking, and the A320 continues to Staines-upon-Thames. Thorpe Park's own directions give J11 or J13 as the two M25 junctions for the park, and Ottershaw is also reached from J11.
Which junction joins the M25 to the M3?
J12, Thorpe, is where the M25 meets the M3, at M3 junction 2. roads.org.uk describes the layout as a whirlpool. Signs show Basingstoke, Southampton and Richmond, and the M3 also leads east to junction 1 at Sunbury-on-Thames. If you have just left the M3, tell us that as well as quoting J12.
Which M25 junction is for Staines and Runnymede?
J13 is the Staines junction, on the A30 for Staines, Egham and Hounslow. The National Trust names J13 as the motorway junction for the Runnymede Memorials and, via the A30 and the B376 towards Wraysbury, for Ankerwycke. Thorpe Park's directions also name J13.
Which M25 junctions serve Heathrow?
J14, Poyle, is signed for Heathrow Terminals 4 and 5 and Cargo. Heathrow's car park directions take drivers from J14 to Terminal 4 along Airport Way (the A3113) and to Terminal 5 by following the Terminal 5 signs, and Terminal 5 has its own motorway spur between J14 and J15. Its Terminal 2 directions from the M25 also start at J14, while Terminal 3 is reached from J15 and the M4.
Where does the M4 meet the M25?
At J15, Thorney, a four-level stack that is also M4 junction 4B. The M4 is signed for Slough, Reading and the West, and for London (west) and Heathrow. For Terminal 3, Heathrow's directions join the M4 towards London from J15, leave at M4 junction 4 and follow the airport spur road to junction 4a.
How does the M40 join the M25 at J16?
J16, Denham, is a partially unrolled cloverleaf and M40 junction 1A. The M40 passes over the M25 and is signed for Birmingham and Oxford, and for Uxbridge and London (west). Just east of the M25 the M40 reaches junction 1, the Denham roundabout on the A40, A412 and A4020, where the motorway ends and becomes the A40. Tell us whether you are clockwise or anticlockwise.
Can you help with a damaged tyre or a locking wheel nut on this stretch?
We can supply and fit a replacement tyre, deal with locking wheel nuts and seized wheels, or arrange recovery, for cars, vans and 4x4s. Tell us the junction, the direction and the vehicle details when you ring. The price is agreed on the phone before we dispatch, with no separate call-out fee.
Where the road details come from
Road details on this page were checked against these sources in October 2026.
Updated 19 October 2026. Written and maintained by CityGrip Recovery, Leyton. Open 24 hours. Once you are somewhere safe, call 07960 200253 for car recovery on the M25.
Broken down on the M25 between J11 and J16? Get to safety first, then call us.
Call 07960 200253, tell us your direction (clockwise or anticlockwise) and the last junction you passed, and we agree the price before anyone sets off.